Return & Refund Policy

Because each canvas is personalized and printed only after you order, we want the rules for cancellations, returns and refunds to be easy to find and easy to read. Here they are.

Cancelling or changing an order

• Within the 24-hour window after checkout: you can cancel for a full refund, or change names, dates, text, size or address at no cost.
• After that window, before the order ships: production may already be under way, so a cancellation carries a 15% cancellation fee. The remaining 85% of the item price is refunded.
• After the order ships: it can no longer be cancelled; the return rules below apply.

To cancel or edit, email us with your order number and the words “Cancel request” or “Change request” in the subject.

Returns

You may request a return within 30 days of delivery. To be accepted, the canvas must be unused, undamaged, and sent back in its original packaging. Returns that are not caused by our error are subject to a 15% restocking fee, deducted from the refund. Return shipping for these returns is paid by the customer.

Please email us before sending anything back. We will reply with the return address and instructions. Parcels sent without contacting us first may not be matched to an order.

Damaged, defective or misprinted items

If your canvas arrives damaged, has a print defect, or does not match the personalization you entered, report it within 7 days of delivery. Send:

• your order number;
• photos showing the whole print and a close-up of the problem;
• a photo of the outer box, if the damage happened in transit.

Once we confirm the issue, we will reprint and reship the item or issue a refund, at no cost to you. No restocking fee applies, and you do not need to return the damaged piece unless we ask for it.

Typos entered at checkout

We print the text exactly as it is entered. If a name, date or word is misspelled in your order and the error was not fixed during the 24-hour change window, the print is not considered defective. A standard return within 30 days, with the 15% restocking fee, still applies.

Refunds

Approved refunds go back to the original payment method. We send the refund once a return is received and checked, or once a damage claim is approved. Your bank or card issuer may take a few extra business days to show it on your statement.

Warranty

Manufacturing defects that appear later are covered by our 1-year warranty. Details are on the Warranty page.

Contact

Support hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+7).